On the DoNotPay and AI Lawyer Experiment

Building and scaling justice technology is a responsibility I hold very dear. Especially for justice tech founders like Cami Lopez of PeopleClerk, Sonja Ebron of Courtroom5, Devshi Mehrota and Leslie Jones-Dove of JusticeText, and me, all of whom come from communities directly impacted by the justice gap, we set out to solve justice-related problems because they are deeply personal to us, and deeply important to humanity. Which is why the DoNotPay Twitter debate was so painful to watch.

There were a number of disappointments in these threads for me: the ‘gamification’ of others’ legal outcomes; the desire to ‘trick’ the system; the risk of justice tech as a category being ridiculed or not taken seriously as a whole; and perhaps an umbrella to them all — the empowerment of justice innovation naysayers to shut down even greater innovative solutions for those in need in the future. A few responses below.

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Kristen SondayComment
10 Tips for Pitching Justice Tech to Investors

Having recently raised an $8M Series A for Paladin, I’m often asked by other justice tech founders how to approach fundraising. Especially as a new category that often serves low income folks, justice tech can be confusing to investors who aren’t familiar with the market opportunity. Isha Marathe of LegalTech News published a great article last month about a few key approaches, and I wanted to expand on the top 10 tips that helped us secure justice tech funding from world class investors here.

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Why I'm Supporting a $1B+ Funding Request to Congress for the Legal Services Corporation

We appreciate the invitation from President Ronald Flagg and the LSC Board of Directors to provide input into the FY2023 LSC funding request to Congress.

As one of few justice technology companies focused on increasing legal aid capacity by boosting private pro bono lawyer engagement, we believe it is imperative that LSC receive sufficient appropriation from Congress to adequately address low income Americans’ civil legal needs and strongly support LSC’s request for an appropriation of over $1B for FY2023.

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Why I'm Co-Founding LongJump VC

As a Latina founder of a social impact company, raising VC money hasn’t exactly been easy. Especially in Chicago, where I’m based, the VC community, while close-knit and easily accessible, is small, homogenous, and focused on later stage investments. On the startup side, of the 65 Chicago-based startups backed by Chicago-based venture capital funds, only 16 (about 25%) have a non-white founder, and only 15 (or 23%), have a female founder, according to Chicago Blend. From firsthand experience, the lack of access to early stage capital as compared to the coasts has an oversized impact on underrepresented founders’ ability to get their startups off the ground in Chicago, skewing survivorship bias and greatly affecting what ‘success’ looks like. Thus, the cycle perpetuates.

Enter LongJump — a first-check venture fund designed to elevate Chicago’s startup landscape by investing in underrepresented ideas and founders.

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What You Need to Know about Diversity in LegalTech, and 7 Ways to Improve It

It’s been two and a half years since I published the first data-driven study that analyzed the (lack of) diversity among legaltech founders. I had intended for this update to be as solely data-focused as my last report, but since our collective conversation around diversity as both a country and an industry has greatly shifted since early 2018, this update warrants context about where we are, why all of this matters, and what we can do to make real change.

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How Tech is Helping Pro Se Litigants Navigate the Courts

For many Americans, the thought of going to court alone is daunting. Yet, nearly 75% of cases have at least one pro se party, according to the Self-Represented Litigation Network. And now, with COVID-19-related legal issues continuing to soar and pro bono attorneys stretched thin, the number of pro se litigants is increasing.

While there are few tech companies solely focused on pro se work, their impact is immense. In particular, technology is essential for helping self-represented litigants understand the technicalities of court processes, navigate the actual experience, and prepare essential documents.

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Daily Matters Podcast with Jack Newton of Clio

As the first guest on Access to Justice Week on the podcast, I discuss:

  • My career journey from Princeton grad to the DOJ, international criminal affairs in Mexico and Central America, and founding Paladin

  • The pro bono opportunities that COVID-19 has created

  • The pro bono initiative with which Paladin and Clio are assisting the New York State Bar

  • What lawyers can do to contribute to pro bono efforts

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How COVID-19 is Inspiring Firms to Create ATJ Tech Solutions

While ATJ legal technology is typically deployed within legal services organizations (such as document assembly tools like Documate), at courthouses through e-filings, and through consumer apps (like DoNotPay), a new champion is starting to incubate ATJ solutions: law firms. This development could potentially be game changing. Not only do law firms’ efforts add high-quality talent to the fight to close the justice gap, but also their work has inherent sustainability.

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The Future of ATJ Tech is Consumer

Over the past few years, we’ve seen a steady rise in B2C solutions being used to solve legal challenges from complicated divorces to immigration filings to bankruptcy to pesky parking tickets. The benefits are tangible. First, moving legal processes online provides access to more people by meeting them where they are. Second, by automating basic workflows, tech solutions can decrease costs for low-income individuals and increase scalability, ultimately serving more folks in need. Lastly, when done correctly, B2C tools can mitigate risks for clients who might navigate the system alone (or not at all) and end up worse off than before.

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From Text to Machine Learning, How Legal Aid Is Leveraging Technology

One of the key takeaways from the Legal Services Corporation’s Innovations in Technology Conference earlier this month is that legal services organizations (LSOs) are not wasting any time in applying new technologies like AI and machine learning to access to justice issues.

Whereas LSOs have found past success in reaching clients through basic tools like texting, they are now moving to more advanced platforms like document automation to better streamline internal processes. Some are even going one step further by embarking on artificial intelligence (AI) and machine learning (ML) projects to determine how they can help address the 86% of civil legal problems reported by low-income Americans that aren’t fully resolved.

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Why Legal Professionals are the Future of LegalTech

Regardless of your position in the non-lawyers vs. legal professionals semantics debate, one thing is for sure: they are increasingly contributing to the future of the legal industry. In fact, nearly 60% of current legaltech founders do not have a JD. Instead, they come from all kinds of backgrounds: immigrants looking to solve their own legal challenges, scientists turned IP and eDiscovery techies, tech veterans passionate about access to justice issues, and MBAs who see legal as a business opportunity.

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Taking a Business Approach to Access to Justice

Currently, nonprofits, legal aid organizations, and funders like the Legal Services Corporation are the backbone of the access to justice ecosystem; their work is absolutely vital to helping those in need. Given how under-resourced and over-stretched these organizations are though, there’s limited room for them to develop their own tech or pursue innovation. If we’re serious about creating sustainable, modern, and network-effect driven technology, the legal industry must help ATJ entrepreneurs tackle barriers to entry and growth.

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How We Can Promote Women Founders in LegalTech

In tech, female founders traditionally produce greater investment returns, decrease design bias, and build more diverse teams. Last year, we celebrated an unprecedented number of women in legal tech getting acquired, winning awards, and earning promotions.

Yet, even though women are making strides, female founders currently account for less than 15% of legal tech founders overall — even below tech startups more broadly. If technology is the future of the legal profession, then those who build it, will shape it. Considering that women now outnumber men in law school, and client demographics are skewing more diverse, this number is alarming.

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How to Reduce Design Bias and Increase Access to Justice

We are at an access-to-justice tipping point in the United States. The justice gap continues to grow, particularly for women, immigrants, and minorities, and it now affects a staggering 86% of low-income individuals in need. Yet, we are also now building and consuming far more legal technology than ever before.

The dichotomy comes down to two things: people and processes. In order to build well-informed solutions and get them in the hands of the right users, it’s essential that founders — the creators of those solutions — be intimately familiar with, or come from, the communities they’re trying to serve. Unfortunately, the demographics that the justice gap most affects are also those least reflected in legal tech entrepreneurship: women make up only 14% of founders, and Black and Latinx entrepreneurs only 5%.

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